How can we help you?
Need help with something? Here are our most frequently asked questions
Register and Login
Please check your inbox and spam after clicking "Get Verification Code". If you still haven't received it, you can send the e-mail address to us (info@apexto.com.cn) and we will check the specific situation with the technician.
Please send us the e-mail address for registration. Our technician will help you reset the password.
Order and Processing
You can place an order directly on our website by adding the items to your shopping cart, submitting your order, making payment with cryptocurrency(USDT,Bitcoin, Ethereum, Litecoin etc.), and confirming your order. Alternatively, you can contact our online customer service for assistance in paying in other ways (Bank transfer, Alipay, West Union, etc.).
We regularly offer holiday and special discounts. To stay updated, you can follow our website or join our Telegram group. We recommend joining our Telegram group as exclusive offers and discounts are often announced there first.
For bulk orders, we also provide wholesale pricing. To receive the latest discount notifications, please email us at info@apexto.com.cn.
Yes, we offer self-pickup services. Most mining equipment can be collected at our Hong Kong warehouse or delivered to your freight forwarder's address.
For liquid cooling equipment, select models are available for pickup in Dubai, the US, and Spain.
Yes, we welcome customers from around the world to visit our warehouses. If an in-person visit isn't convenient for you, we can arrange an online video conference instead.
You will receive regular updates about your order details via your registered email address. If you cannot access the registered email, you may track your order status through the "My Account" section on our website. Should you encounter difficulties with both methods, please feel free to contact us directly for assistance.
Yes, the price of miners is subject to market conditions and may fluctuate. However, we will try our best to provide customers with the best price and service.
Yes, we can fill in the declared amount according to your request, but please note that there is a certain risk of low declaration which will be borne by you. Paying taxes according to law is the responsibility and obligation of every citizen.
Payment & Refund
If you would like to place an order via our official website, you can choose to pay with cryptocurrency, including USDT, Bitcoin, Ethereum, Kaspa, Litecoin, etc., or via bank transfer.
If you prefer other payment methods, please contact us to receive our offline wallet address.
For in-stock miners, full payment is required. For pre-orders, certain models support a 50% partial payment to lock the order, with the balance due before shipment.
For bulk orders, please contact our sales team to explore additional payment options.
All items are non-refundable and orders not cancelable. Please understand, this is an industry standard.
*Except in the increase in mining machine prices due to the fluctuation of prices or in the case of out of stock.
Yes, you can! Just make sure to:
Pay using only our official collection accounts:
Official payment account details are provided only by your verified Apexto sales representative. Verify them via Staff Authentication before paying.
Note: Offline orders are valid only when placed within the social media group with CFO Lili Guo (WeChat/TG/WhatsApp: +86 13713801796).
Yes, you can. If you're paying via bank transfer, just inform your bank of the amount you want to send in US$, and they will convert it from your home currency based on the current exchange rate. This way, you can pay in your local currency without any concerns.
No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports the transfer to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
However, we don't want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
- 2 hours (payment through Crypto Currency)
- 1 days from the order booking date (payment through bank transfer).
A Simple Guide to Customs Clearance
Virtual Currency Restrictions: If your country/region prohibits products related to virtual currencies, please inform us in advance. We can modify the product name to help ensure smooth customs clearance.
Declared Price: If you have any special requests regarding the declared price, please notify us in a timely manner.
Customs Clearance: When the logistics tracking shows "customs clearance" status, please promptly contact your chosen shipping company. Ensure you provide the correct recipient information and pay any applicable customs duties to facilitate a quick clearance process. Apexto Mining is not responsible for customs clearance handled by the shipping company.
Important Notice: Apexto is not responsible for any storage or additional freight charges incurred due to delays in customs clearance.
Most importers and exporters will have a freight forwarder or customs broker that pays customs charges on their behalf, saving them the trouble of paying it themselves. If the importer manages their own shipments, they’ll typically be sent an invoice detailing the charges once the goods arrive in the country. These will need to be paid before the goods are released for onward transport.In certain circumstances, the importer won’t be liable for the payment of import charges. It will depend which incoterms (International Commercial Terms) has been agreed between the importer and supplier (exporter).
Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods needs to be inspected. In such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.
The amount of documentation required for customs clearance will vary by country, but the following documents are required in the majority of countries:
* Export Documentation* Purchase order from the buyer* Sales invoice* Packing list* Bill of lading or air waybill* Certificate of origin
Any other documentation as required by the buyer, or as outlined in a letter of credit from a financial institution
* Import Documentation* Purchase order* Sales invoice from supplier* Bill of lading or air waybill* Packing list* Certificate of origin* All other documentation as required by the buyer or the terms of a letter of credit
If you have any problem during customs clearance, contact us and we will assit you.
Shipping & Warranty
Manufacturers provide a 6-12 month warranty on all new machines. The specific warranty terms are determined according to the policy of each manufacturer. However, there is no warranty or after-sales service for used or refurbished machines. We will send test videos and photos of the inner packaging of the parcel to you, ensuring that there are no problems with the machine before shipment.
The Apexto Service Center is staffed by experienced experts who are familiar with all models of ASIC miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair.
Machines in stock will be dispatched within 3-7 business days. If there are special circumstances, we will contact you to discuss the solution.
The shipping date of futures will be determined according to information from the manufacturer. And we will mark the expected delivery time on the product page for reference.We will arrange the shipment as soon as we receive the machines.
In stock: The status explains that we have the particular miner available for immediate shipping from our warehouse.
Month Batch (Eg. October Batch): As you are browsing through our products, you might notice the status "Month Batch" which means that it is open for pre-order and will be shipped in the specified batch to the client.
Although there is no warranty or after-sales service for used machines, we will send test videos and photos of the inner packaging of the parcel to you, ensuring that there is no problem with the machine before shipment.
Generally, it takes 5-10 business days to arrive after shipment. DDP will take about 15 business days. However, if there are any issues during customs clearance, there may be some delays. If the receiver has experience with importing goods or customs clearance, it can help facilitate the process.
If there is an abnormality in the logistics process, please contact our sales representative or consult the logistics company for verification.
General FAQs
You’ll receive a confirmation email with all order details. Registered users can also check their order status in the 'My Account' section. Guests can follow email updates or contact our team for confirmation.
We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
There are 3 basic types of Crypto Miners categorized by the hardware used for the mining. There are many acronyms used in the business so when starting out, things can be a bit confusing.
GPU Mining – Video Card or Graphic-Based Mining SystemCPU Mining – Computer or Processor-Based Mining SystemASIC Mining – Application-Specific Integrated Circuit – Specialized hardware equipment built with the intended purpose to mine cryptocurrencies
At Apexto Mining, we supply ASIC Mining equipment. Whether you want to mine Bitcoin (BTC), Ethereum (ETH), Kadena (KDA), Dogecoin (DOGE), Litecoin (LTC), Nervos (CKB), DashCoin (DASH), StarCoins (STC), or one of the other varieties of digital currencies, an ASIC Miner is the most effective method to mine crypto.
In general, each ASIC miner is constructed to mine a particular cryptocurrency. For example, a Bitcoin Miner can only mine Bitcoin. You can see a comparison of Mining Rigs and the cryptocurrency it is designed for on Apexto Miner Profitability page. Because equipment is specialized, we have organized our Miners into the following categories.• BTC Miners – Bitcoin Miners• KAS Miners – Kaspa Miners• LTC & DOGE Miners – Litecoin and Dogecoin Miners• Other Altcoin Miners – Kadena, Dashcoin, StarCoin, Nervos Miners
Further, there are different manufacturers for ASIC Miners. Apexto carries the leading brands including:• Bitmain Antminer•IceRiver• Goldshell• Jasminer• MicroBT Whatsminer
Apexto has direct relationships with manufacturers. If you don’t see the mining rig or parts you are looking for, please contact us to see if we can get it for you. At Apexto, we don’t have any buying minimums. Our volume contracts allows us to offer the best price possible.
Yes, this is known as “multi-mining” or “dual-mining,” but it depends on the hardware and mining software used.
Risks include high initial investments, fluctuating crypto prices, and increasing mining difficulties, which can affect profitability.
Not necessarily; you can start mining crypto with fundamental knowledge.
The setup of the miner is straightforward and allows plug and play solution for users to get up and running without technical difficulties.
Simply track the IP of the miner with an advanced IP scanner desktop app. After getting the miner's IP, you need to open their dashboard. After opening the dashboard, you need to set up a pool stratum link and your wallet address to start the mining. For any further information specifically about this product, please get in touch with our technical representative.
All you need is a laptop or computer with internet access, and you can begin mining, allowing you to monitor your performance from anywhere!
To find your mining machine IP:Download and install an IP scanner app on your computer.
If you need help setting up a mining pool or crypto wallet, we're here to help. We provide easy-to-understand guidance and support, even if you don't have any previous experience. Your mining income is transferred directly to your pool and then to your wallet, which only you have access to.
General Questions About Immersion Cooling
Immersion cooling is an advanced cooling method that involves submerging mining hardware in a special dielectric fluid. The fluid absorbs heat directly from the equipment, which is then dissipated through a heat exchanger or cooling system.
Compared to traditional cooling methods, immersion cooling provides superior temperature control and energy efficiency. It’s especially useful in high-density mining operations, where traditional cooling solutions may struggle to maintain optimal temperatures. Immersion cooling helps extend the lifespan of mining rigs and improve performance, making it ideal for large-scale cryptocurrency mining farms.
Our immersion cooling systems are compatible with 98% of mining rigs on the market, including Bitmain, Whatsminer, IceRiver, Canaan, and others. Contact our sales team if you want to verify support for a specific model.
Consider:1. Mining rig model and power consumption2. Rack space and scalability3. Environmental conditions4. Targeted hashrate and overclocking potentialOur team offers customized recommendations—just reach out!
Immersion cooling offers superior heat removal efficiency compared to traditional air cooling systems, especially at scale. Its advantages include:
Enhanced Efficiency and Performance: By maintaining lower ASIC chip temperatures, immersion cooling not only boosts the hash rate of mining machines but also extends their lifespan. This is critical for optimizing power efficiency and ensuring long-term operational reliability.
Noise Reduction: Mining operations utilizing immersion cooling benefit from significantly quieter environments, as the system operates at much lower noise levels compared to traditional air-cooled setups.
Reduced Maintenance Requirements: The sealed nature of immersion cooling eliminates the need for frequent cleaning of dust and debris, as the dielectric fluid inherently prevents contamination.
Energy Savings: Immersion cooling reduces reliance on energy-intensive air-cooling systems, leading to substantial energy savings, improved overall efficiency, and lower operational costs.
Heat Recovery Opportunities: Immersion cooling technology enables the capture and repurposing of waste heat generated during Bitcoin mining. This recovered heat can be utilized for various applications, such as space heating or industrial processes, further enhancing cost-effectiveness and sustainability.
1. Large mining farms with high-density rigs2. Hot climate areas where air cooling is ineffective3. Noise-sensitive setups (immersion systems run silently)4. Energy-conscious farms aiming for better efficiency5. Operations looking to extend equipment lifespan
Yes. Immersion cooling supports higher overclocking potential compared to air or hydro cooling.For example, an Antminer S19 can be overclocked by up to 50% under optimal conditions.
General Questions about Immersion Cooling Products
We offer immersion cooling containers in standard shipping sizes: 10-foot, 20-foot, and 40-foot options.1. BC Series: BC40 Elite, BC20 Elite, BC10 Elite2. MC Series: MC40
1. Maximum power load is determined by the distribution cabinet and refers to the maximum electrical power the system can handle.2. Cooling capacity is determined by the cooling system and refers to the maximum heat dissipation supported.
Each immersion tank consumes about 750–800 liters of dielectric fluid. Oil quantity may vary depending on the type and number of miners used.
We offer two types of cooling solutions based on your environment:1. Air Coolers2. Closed-Loop Cooling Towers
Cooling towers use water sprayed over fill material to exchange heat with the dielectric liquid, assisted by fans.Ideal for: Dry and high-temperature regions with an abundant water supply.
We support customized solutions. Please contact us for your exclusive customization
This refers to the power needed for cooling fans, water pumps, oil pumps, etc.
Our system uses a modular and single-loop circulation design. Each pair of tanks shares one cooler.
Air coolers use fans to exchange heat between the hot dielectric fluid and the surrounding air.Ideal for: Dry or humid areas with low ambient temperatures or limited water resources.
Cooling towers recirculate water. Under extreme heat and overclocking, consumption doesn’t exceed 1%.
After-Sale Related Questions
Home setups: Follow our installation manual and video guides. Remote support is available.Industrial setups: We offer both remote guidance and on-site installation with engineer training.
Yes, our equipment allows you to mine while simultaneously utilizing the waste heat to warm your home or swimming pool. For tailored solutions, please contact our sales team for further details.
External cooling units are designed for outdoor installation and can withstand various weather conditions, including rain and snow. However, the enclosures housing the mining rigs must be protected from rainwater. It is recommended to place these enclosures in a sheltered environment to prevent direct exposure to precipitation.
Yes, all our equipment is UL-certified by default. If you need CE certification or other compliance standards, please contact our sales team for further assistance.
General Questions About Hydro Cooling
Hydro cooling, also known as water cooling, is a highly efficient cooling method that uses liquid instead of air to regulate the temperature of mining machines. It works by circulating coolant through a closed system, absorbing excess heat from the hardware, and dissipating it through a radiator or cooling tower.
Compared to traditional air cooling, hydro cooling provides better temperature control, reduces dust accumulation, and extends the lifespan of mining rigs. This makes it ideal for high-performance cryptocurrency mining, especially in hot and humid environments where air-cooled systems struggle to maintain efficiency. By keeping mining machines cooler, hydro cooling helps improve stability, reduce energy waste, and maximize profitability.
When selecting hydro cooling equipment for cryptocurrency mining, consider key factors such as hash rate requirements, miner compatibility, available space, and future scalability.
For single-miner cooling, we offer water-cooling radiators. For home setups, warehouse deployments, and large-scale operations, we provide advanced hydro cooling kits to ensure optimal performance.
Not sure which option suits your needs? Contact us for a customized solution!
Our hydro cooling solutions are compatible with 98% of mining rigs available on the market, including major brands like Bitmain, Whatsminer, and more. If you're unsure whether your specific model is supported, feel free to contact our sales team for confirmation and expert guidance!
For home use, simply follow the product manual and installation video provided. If you encounter any issues, our sales team is available for remote technical support at any time.
For large-scale setups, we offer not only remote guidance but also on-site installation support and training by our professional engineers. Contact us for more details!
1. Better Temperature Control – Water absorbs heat more efficiently than air, keeping mining machines at optimal temperatures and preventing overheating.
2. Extended Miner Lifespan – By reducing heat stress and preventing dust buildup, hydro cooling helps prolong the life of mining hardware.
3. Higher Efficiency & Performance – Stable temperatures lead to better mining efficiency, reducing downtime and maintaining consistent hash rates.
4. Lower Noise Levels – Unlike air-cooled systems with loud fans, hydro-cooled miners run much quieter, making them ideal for home or large-scale operations.
5. Ideal for Hot & Humid Environments – In regions with extreme heat, hydro cooling prevents performance drops and minimizes corrosion caused by humidity.
Whether you're running a single hydro-cooled miner at home or managing a large-scale mining farm, our hydro cooling solutions are designed to fit your needs.
We offer home-based hydro cooling setups, industrial-scale solutions, and fully customizable options to ensure optimal performance for your miners.
Need a tailored solution? Contact us for expert advice!
Yes! Our hydro cooling equipment not only keeps your miners running efficiently but also lets you repurpose waste heat to warm your home, swimming pool, or other spaces. This helps maximize energy efficiency and reduce overall costs.
For customized solutions, reach out to our sales team for more details!
Yes, all our equipment is UL and CE certified. For more details, please contact our sales team.
General Questions about Hydro Cooling Products
Apexto Mining provide the matching dry coolers. If you want to purchase dry coolers from others, we can offer the suggestions on selection and design.
The dry cooler should be installed outdoors, with at least 1.5 meters of air inlet space reserved around it. The outdoor installation ground needs to be hardened and leveled.
A plate heat exchanger is optional, which is convenient for our customers to match heat utilization scenarios. If there is no demand for heat utilization, the water of the miners will directly enter the dry cooler for cooling.
In the standard mode, the maximum water inlet temperature of the miners is 50°C; in the high-performance mode, the maximum water inlet temperature of the miners is 40°C.
We will purge and flush the inside of the system before transportation to keep it clean.
The system can be equipped with an online conductivity monitoring device, which can monitor the conductivity of the water in real time and send an alarm when the water needs to be replaced.
Altitude: ≤2000m. If the altitude is higher than 2500 meters, it is suggested to reduce the capacity. For high-altitude applications, please contact our technical team. We will provide more operation suggestions.
Hosting Services & Site Operations
Apexto Mining’s partnered hosting providers are now accepting 2025 hosting reservations in the USA, Canada, and Dubai.
Contact us in chat for rates or visit our Hosting Page for more details.
Apexto Mining owns and operates multiple mining sites, currently hosting over 20,000 miners across different locations.
Hosting is available for miners purchased through Apexto Mining.
Your equipment will be professionally maintained, monitored, and secured at our facilities, with flexible contract terms to suit your needs.
Reach out to us via chat to discuss your miner models, hosting needs, and preferred location.
Our team will confirm compatibility, recommend the best setup, and match your requirements—budget, power, location, and contract terms—with our existing hosting sites to ensure you get the most suitable crypto mining solution.
Definitely! We offer free consultation for beginners, explaining hosting models, helping calculate ROI, and guiding you to the best mining hosting options based on your goals and technical comfort.
No, we currently only host miners sold through our company.
We currently have air cooled sites.
Billing & Installation
We offer an all-in monthly rate based on your miner’s power consumption.
Rates vary by location and scale, with volume discounts for larger deployments (10–30 MW).
Contact us in chat for current rates and availability.
Billing is based on your miner’s actual or rated power consumption—whichever is higher.
For example, if your unit is rated at 3.25 kW, the calculation is:
3.25 kW × 24 hours × 31 days × $0.072 (rate per kWh).
This ensures accurate and transparent monthly billing.
Installations are scheduled in the order payment is completed.
Any delay in completing payment will push your install date. Users who complete everything promptly receive priority onboarding and setup.
When you sign a hosting contract, the first and last month’s fees are paid upfront. The first month covers your initial hosting period.
Your next invoice will be issued at the end of the first month and is due at the start of the second month.
The last month’s payment is applied to your contract’s final month. If you extend your contract, it will roll over to the new final month.
Please ensure your payment is ready at the start of month two.
Pool Management, Access & Expansion
No—you can choose any pool you prefer. During setup, our team will collect your pool information to configure the miner.
We do not handle wallet addresses or your payouts; our role is strictly to install and configure your units for your self-directed pool account.
Yes, we will need your pool details, but please don’t send them yet. We’ll contact you closer to your install date to confirm everything.
Worker IDs are usually assigned automatically, or if your unit comes preconfigured, we may use that. If not, we typically use the last 4–6 digits of the serial number as the worker ID for easier identification during support.
Yes, Hosting providers monitor pool status by default, unless you choose to opt out. This proactive monitoring helps ensure optimal performance and reliability for all hosted miners.
We provide remote monitoring through dashboards, mobile apps, and API access for advanced users.
Scheduled on-site access is also available for some setups, allowing you to track hashrate, temperature, and power consumption in real time.
Yes! Simply purchase the additional miners and hosting plan as usual, then contact us in chat. We’ll update your contract and link the new units to your existing hosting account.
Security, Support & Warranty
Yes, we offer technical support and repair services for hosted miners. Keep in mind that repairs are often subject to the manufacturer’s warranty, which varies by product and storage time.
Yes, professional hosting facilities implement multiple security layers, including 24/7 surveillance, biometric access, fire suppression systems, and armed personnel.
Some of our sites offer insurance against equipment theft, fire, and natural disasters. Coverage may vary, so be sure to discuss your specific needs before deploying your miners.
Uptime, Downtime & Pause Options
Our hosting facilities operate with a utility-backed uptime variation of ±3%, mainly for maintenance, transformer adjustments, and load balancing.
Note: Individual miner issues (e.g., fan failures or unit malfunctions) are separate and not included in facility uptime calculations.
We currently have an average uptime since our inception of over 90-95% across our sites.
Quality hosting facilities maintain detailed uptime records and often provide SLA guarantees.
Planned maintenance is scheduled during low-profit periods, while emergency procedures minimize unplanned outages.
We may offer compensation for excessive downtime, depending on the situation, to help keep your mining operations as uninterrupted as possible.
Yes! Apexto Mining offers a Pause Period option, allowing you to temporarily stop mining during market downturns.
If needed, we can also arrange to have your miners shipped back to you.
Cooling & Infrastructure
Mining rigs produce significant heat, and without proper cooling, performance and hardware lifespan can be affected.
Hosting facilities use air, liquid, or immersion cooling systems to maintain optimal temperatures, ensuring efficient, stable, and long-lasting mining operations.
Yes, Apexto Mining’s partnered hosting providers offer air-cooled data centers, providing cost-effective and efficient cooling for your mining equipment.
Our solutions ensure safe operation while supporting environmentally responsible practices.
A top-tier hosting facility should have redundant power systems, high-speed internet connectivity, and multi-layer security measures.
These features ensure maximum uptime, stable performance, and strong protection for your mining equipment.
Strong infrastructure and regular maintenance ensure stable power, reliable connectivity, and minimal downtime.
This allows miners to focus on their goals with confidence, knowing their equipment is secure, efficient, and consistently performing at its best.
Not finding what you are looking for?
Chat with us or send us an email.